Shipping policy

Delivery Time: Delivery time only begins after customers’ payments have been cleared and the item has been dispatched from our warehouse, typically within 1-2 working days after receipt of cleared payment.

  • For customers in Victoria: Approximately 3-8 working days.
  • For customers in NSW, SA, ACT, and QLD: Approximately 5-10 working days.
  • For customers in WA, NT, and TAS: Approximately 7-14 working days.

Delivery Guarantees: Our delivery partners and ourselves cannot guarantee delivery on any specific dates or times as this is not within our control.

Undeliverable Packages: In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate Address: If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt: A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post. For deliveries by Aramex or Allied Express, arrangements will be made in advance. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver: If your item is a gift, ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

Expected Delivery Time: The expected delivery time provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within ten business days, kindly contact our customer service team.

Pick Up or Own Courier: Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.

Undeliverable Postcodes: We aim to deliver SKUs Australia-wide, but some postcodes may be undeliverable for certain SKUs. An extra shipping fee may be charged for some supplier SKUs if delivery is possible. Orders with no shipment service will be cancelled and refunded automatically with email notification. Contact your account manager for more information regarding delivery to remote areas.

International Shipping: We currently do not ship internationally.

P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes or APO/FPO addresses.